Returns

We want you to be 100% happy with your ROVE piece. If you don't love it, you can return it for any reason.

Find your ideal fit by following the Sizing guide on each product page. We want your ROVE piece to fit perfectly the first time and we’re always here to help - just reach out! Together, we can reduce unnecessary shipments and lighten our impact on the planet.
 

21 DAYS
Once your order is delivered, you have 21 days to post your return at the post office/courier. Our return address is in Germany. 

RETURN SHIPPING COSTS
You will be responsible for paying for your return shipping costs.

EXCHANGES
Sorry, we cannot offer exchanges. We recommend making a return and re-ordering as you wish.

RETURNING YOUR ORDER
Try on your pieces fresh to keep them in returnable condition. Deodorant, makeup, perfume and pet hair transfer easily onto fabric.

Return items must be unused and in the same condition in which you received it. We don't accept garments with makeup stains; cigarette or perfume odour; debris such as hair or dirt; or items that have been washed, altered, worn or excessively crumpled.

• Please fold the items neatly to preserve their integrity.
• Include a note with your 5-digit order number and name and your return reason.
• ROVE pieces do not have swing tags. Please return all packaging including the transparent bag your item came in. We recommend re-using the mailing satchel to return.  
• We recommend adding parcel tracking.

If you receive a faulty item, please contact the ROVE team.

Items that are ineligble for return or are received late are non-refundable and will be sent back to the customer. 

RETURNING FROM OUTSIDE THE EU
A few simple steps are needed so EU Customs accept your return.

• Download and print your Return Order Invoice from your order confirmation email and bring it to the post office. 
• At the post office, fill in the required Customs forms correctly.
• It is important to attach your Return Order Invoice and Customs forms to the outside of your parcel, in a clear plastic wallet or envelope. 

To avoid your parcel being returned to sender, ask your post office staff for assistance with your Customs forms if needed.
 

REFUNDS - Once delivered to our return address, you will usually be refunded within 7 business days. At peak times the refund process might take up to 2-3 weeks. You will receive an email notification once your order is refunded. A credit will automatically be applied to your original method of payment. Original shipping fees are only refundable if all items are returned and eligible.

Can't See Your Refund? Once your refund is processed by ROVE, it can take a few business days to arrive in your account. If you cannot see the funds in your account, please check with your bank before contacting us.

You're welcome to use this button to formally withdraw your contract under EU law within 14 days of receiving your order. Please note, ROVE's return policy above allows extra time to post your return - 21 days.