OUR 100% HAPPINESS GUARANTEE
We want you to be 100% happy with your ROVE piece! If you don't love your order, you can easily make a return and get a full refund.
RETURNING YOUR ORDER
Our return address is in Germany.
Once your order is delivered, you have up to 14 days to make a return request via the link below. We will reply with our return address and instructions.
Once your order is delivered, you have up to 21 days to lodge your return at the post office/courier.
Your return item must be in its original condition, without makeup stains or odours. Your item must be neatly folded to preserve its integrity.
Please return your packaging as well, including the protective transparent bag with barcode that your ROVE piece was stored in (even if it has been torn open).
Sorry, we cannot offer exchanges. If you would like a new size, colour or style please make a return and re-order as you wish.
Once your return is delivered to our returns address, you will be refunded within 5 business days. You will receive an email notification only once your order is refunded. A credit will automatically be applied to your original method of payment. Express shipping fees and shipping add-ons/extras are non-refundable.
RETURN SHIPPING COSTS
You will be responsible for paying for your return shipping costs.
Please ensure you understand our returns policy before requesting your return.
Need to make a return?
Click to REQUEST A RETURN » on our contact form.