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Customer Support

🔅 We love hearing from you! You might quickly find the answer to your question below in our FAQs.

Or ask us anything using the contact form or at hi@rovedesigns.com

Returns

Please see our returns page »for our returns information and address.

Collaboration / Media Inquiries

Collaboration and media inquiries can be sent to hello@rovedesigns.com

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FAQs

Has my order been sent?: All orders are usually processed and dispatched within 1-2 business days and an email with your tracking number is sent to you. If your order has not been sent, please check your order confirmation email as you may have ordered a pre-order item. Preorder items vary between 2-6 weeks and the specific time for your item was listed on the product page when you added it to cart.
My order says 'Delivered' but I haven't received it!: Your order may have been delivered to a pick-up point. Please check your UPS tracking online and click 'View Details' for further information. If your parcel has been delivered to a pick-up point, this can be for a few reasons. Usually because the driver has attempted delivery between 1 and 3 times and the receiver is not home.
I returned my order...when will I be refunded?: Once your return is delivered to our returns address, you will usually be refunded within 7 business days. At peek times the refund process might take up to 2-3 weeks. You will not receive a notification when your order arrives at the warehouse. You will receive a refund notification email when your order is refunded.
Does ROVE have a physical store or stockists?: Currently ROVE pieces are exclusively available here on our European website and on our worldwide website.
What is the shipping time?: Shipping within Germany usually takes 1-2 business days and shipping within Europe usually takes 2-5 business days. These are estimates and cannot be guaranteed.
How can I pay for my order?: At the moment, you can only purchase your ROVE order using a credit/debit card.
Can you deliver to my country?: We deliver to most countries in the EU and some other European countries. Click here to see our Shipping page that lists the countries we can ship to.
What packaging do you use for my order?: Your ROVE order will arrive in minimal packaging. Your mailing satchel is certified home-compostable and your garment bag is either certified home-compostable or made from 100% recycled ocean-bound plastic.
Are ROVE pieces true to size?: ROVE pieces are true to size unless otherwise stated in the product description. We generally recommend choosing the size that best matches your body measurements on our sizing chart and reading the product description as it may include additional information to help you choose your size for that style.
Do I have to pay for return shipping fees?: You will be responsible for paying return shipping costs. We recommend re-using your compostable mailing satchel to lessen your environmental impact.
How do I use my Gift Card?: To apply your gift card to an order, you can enter the code when you reach the checkout.

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