FAQs

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When will preorders be sent? - Latest Update

Thanks for making your preorder on our European website! Orders made in early May had an original estimate of approx. 5 weeks until they were sent. Currently, we are a little behind schedule, but your ROVE pieces are already on their way to Europe. We expect orders to begin sending on
Friday the 11th of June
You will receive an email with your DHL tracking information when your order is sent.

We apologise for the extra waiting time. We hope you love your ROVE pieces as much as we loved designing them!

How do I use my discount code?

For 48 hours after 6pm on May 2nd, an automatic discount code will be applied when you reach the checkout. Any other discount codes can be entered at the payment step of the checkout process.

Does ROVE have a store or stockists?

Currently ROVE pieces are exclusively available here on our European website and on our worldwide website.

What is the shipping time?

Shipping within Germany usually takes 1-2 business days and shipping within Europe usually takes 2-3 business days.

How can I pay for my order?

At the moment, you can only purchase your ROVE order using a credit/debit card.

Can you delivery to my country?

We deliver to most countries into the EU. Click here to visit our Shipping page.

What packaging do you use for my order?

Your ROVE order will arrive in minimal, certified home-compostable packaging. 

Are ROVE pieces true to size?

ROVE pieces are true to size unless otherwise stated in the sizing section in the product's description.

Do I have to pay for return shipping fees?

You will be responsible for paying return shipping costs. We recommend re-using your compostable mailing satchel to lessen your environmental impact.

How do I use my Gift Card?

To apply your gift card to an order, you can enter the code when you reach the checkout.