Customs Fees - Non-EU countries All orders are sent from Germany. Customers from non-EU countries need to be aware of any customs duties or taxes that may be charged to you by your country. More details »
General Shipping Information
All orders are sent from Germany.
✔ Shipped with DHL ✔ Tracking number sent by email ✔ 100% Home-Compostable Packaging
If nobody is home, your parcel may be left at your address or a post office/collection point.
Our 100% Happiness Guarantee We want you to be 100% happy with your ROVE piece! If you don't love your order, you can easily make a return and get a full refund.
Returning Your Order Once your order is delivered, you have up to 14 days to make a return request and up to 21 days to lodge your return at the post office.
Exchanges Sorry, we cannot offer exchanges. If you would like a new size, colour or style please make a return and re-order as you wish.
Return Shipping Costs You will be responsible for paying for your return shipping costs to our returns address in Germany.